INSTRA CORPORATION PTY LTD
PRIVACY POLICY
Introduction
1. This Privacy Policy applies to all personal information collected
by Instra Corporation Pty Ltd
Instra Corporation, We, our or us refer to Instra Corporation Pty
Ltd ACN 100 504 596
In this policy we explain how and why we collect your personal
information, how we use it, and what controls you have over our use
of it.
2. Instra Corporation Pty Ltd is committed to complying with
Commonwealth legislation governing privacy of personal information
by businesses and to protecting and safeguarding your privacy when
you deal with us.
Collection of Information.
3. Some information provided to us by clients, customers,
contractors and other third parties might be considered private or
personal. Without these details we would not be able to carry on our
business and provide our services to you. We will only collect such
personal information if it is necessary for one of our functions or
activities.
4. Instra Corporation Pty Ltd collects personal information in the
following situations:
- If you contact us, we may keep a record of that correspondence.
- When you establish or access an account or order product.
- When you submit your e-mail address to our web site mailing list.
- When you place an order via our web-site, telephone, or fax, we
will collect personal information from you. This information
includes your full name, mailing address, contact telephone and fax
numbers, and your email address. We will also collect payment
details from you such as your credit card number when you order an
email or website hosting package, or apply to register, renew, or
transfer a ENUM.
5. Financial Information collected via our web site is used by us to
bill you for products and services. Any financial information that
is collected is for the purpose of transaction approval and funds
transfer. The financial information we collect from you is strictly
confidential and held on secure servers in controlled facilities.
Use of information collected and disclosure of personal information
to others
6. We may use personal information held about an individual for the
primary purpose for which it is collected (eg. provision of our
services, including administration of our services, notification to
you about changes to our services, record-keeping following
termination of our services to you and technical maintenance).
As a Registrar, Instra Corporation Pty Ltd is required to pass on
your full name, mailing address, telephone and fax numbers, and
email address to the relevant registry when you apply to register,
renew, or transfer a ENUM to us. This function is required to
facilitate registration and to ensure registry records are correct
and current.
We may also use such information for a purpose related to the
primary purpose of collection and where you would reasonably expect
that we would use the information in such a way. This information is
only disclosed to persons outside our business in the circumstances
set out in this policy or as otherwise notified to you at the time
of collection of the information.
7. In addition we are permitted to use or disclose personal
information held about you:
- Where you have consented to the use or disclosure;
- Where we reasonably believe that the use or disclosure is
necessary to lessen or prevent a serious, immediate threat to
someone's health or safety or the public's health or safety;
- Where we reasonably suspect that unlawful activity has been, is
being or may be engaged in and the use or disclosure is a necessary
part of our investigation or in reporting the matter to the relevant
authorities;
- Where such use or disclosure is required under or authorised by
law (for example, to comply with a subpoena, a warrant or other
order of a court or legal process);
- Where we reasonably believe that the use or disclosure is
reasonably necessary for prevention, investigation, prosecution and
punishment of crimes or wrongdoings or the preparation for, conduct
of, proceedings before any court or tribunal or the implementation
of the orders of a court or tribunal by or on behalf of an
enforcement body.
Links
8. Our web site may contain links to third party web sites who may
collect personal information about you. We are not responsible for
the privacy practices of other businesses or the content of web
sites that are linked to our web site. Instra Corporation Pty Ltd
encourages users to be aware when they leave the site and to read
the privacy statements of each and every web site that collects
personally identifiable information.
Security and storage 9. Instra Corporation Pty Ltd places a great
importance on the security of all information associated with our
customers, clients and contractors. We have security measures in
place to attempt to protect against the loss, misuse and alteration
of personal information under our control.
10. Personal information is de-identified or destroyed securely when
no longer required by us.
11. Instra Corporation Pty Ltd retains the information you provide
to us including your contact and credit card details to enable us to
verify transactions and customer details and to retain adequate
records for legal and accounting purposes. This information is held
on secure servers in controlled facilities.
12. Our website site uses a process called Secure Sockets Layer (SSL)
technology. SSL locks all critical information passed from you to
us, such as payment information, in an encrypted envelope, making it
extremely difficult for this information to be intercepted. The
transfer of information across any media may involve a certain
degree of risk, and the internet is no exception. As a result, while
we take all reasonable steps to protect users' personal information,
we cannot ensure or warrant the security of any information
transmitted to us or from our website.
13. You should be careful and responsible whenever you are online.
Ultimately, you are solely responsible for keeping your passwords
and/or account information secure and should take all reasonable
steps to do so.
Access to and correction of personal information
14. We are committed to maintaining accurate, timely, relevant and
appropriate information about our customers, clients and web-site
users. For the purposes of receiving timely renewal notices,
consumer alerts, and other related correspondence, it is imperative
that the contact details we hold for you are always current.
If you would like to access or advise us of a change to your
personal information, please e-mail your request to admin@instra.com
or call our customer service department on 61 3 9783 1800 .
15. Inaccurate information will be corrected upon receiving advice
to this effect from you. To ensure confidentiality, details of your
personal information will be passed on to you only if we are
satisfied that the information relates to you.
19. If we refuse to provide you with access or correct the personal
information held about you by us, then we will provide reasons for
such refusal.
Transfer of information overseas
16. Pursuant to the National Privacy Principles we may transfer
personal information we have collected about you to someone other
than you in a foreign country only if such transfer is permitted by
the National Privacy Principles.
Changes to Privacy Policy
17. From time to time and in line with customer expectations and
legislative changes, our privacy policies and procedures will be
reviewed and, if appropriate, updated.
Changes will be posted on this Privacy Policy page so that users are
always aware of what information is collected, how it is used and
the way in which information may be disclosed.
As a result, please remember to refer back to this Privacy Policy
regularly to review any amendments.
Contacting us
18. If you require further information regarding our Privacy Policy,
please contact us at the following address:
E-mail: admin@instra.com
19. Should you wish to read more information on privacy legislation
or the National Privacy Principles we recommend that you visit the
Federal Privacy Commissioner's web-site at www.privacy.gov.au.
Acceptance
20. You accept that your use of this site includes your acceptance
of this Privacy Policy and the Terms of Use.